M Corp has been awarded a contract to provide business analysis services to the Consumer Affairs Bureau (CAB) of the California Public Utilities Commission (CPUC).
CPUC has hired M Corp to provide business analysis services to upgrade its Consumer Information Management System (CIMS).
The CPUC sets rates and regulates investor-owned utilities, including telecommunications, energy, water and others.
Within the CPUC, the Consumer Affairs branch OR BUREAU? (CAB) is responsible for assisting consumers by answering inquiries and resolving specific types of consumer complaints.
CPUC has hired M Corp to provide business analysis services to upgrade its Consumer Information Management System (CIMS). The CAB staff uses the CIMS to log inquiries and complaints filed by consumers calling, writing or filing online. The bureau then uses CIMS reports to provide commissioners, legislators, and the public with research and analysis of trends in utility consumer complaints.
CPUC would like to make enhancements to CIMS so that it captures better-quality data at the point of entry. With better data, CPU and the bureau will be able to produce more accurate and meaningful reports. These reports will enable consumers to make better-informed decisions about their utility services, CPUC staff to improve utility oversight, and regulatory policymakers to increase protection for consumers.
M Corp will define business requirements, identify and analyze any required interfaces to existing systems, modify CIMS screens to support the complaint record validation rules, create an Oracle application called Business Rule Manager (BRM), develop test cases and test scripts for the system, provide integration and user acceptance testing, and train Consumers Affairs Bureau staff to use the new solution.
M Corp looks forward to assisting the CPUC in providing the needed upgrades to CIMS, which will ultimately provide consumers with better service.